Data Requests

Exercise your data privacy rights by submitting requests to access, correct, delete, or port your personal information. We are committed to processing your requests in compliance with applicable privacy laws.

Your Data Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:

Right to Access

Request a copy of the personal information we hold about you, including details about how we collect, use, and share your data.

Right to Rectification

Request correction of inaccurate or incomplete personal information we have about you.

Right to Erasure

Request deletion of your personal information, subject to certain legal and business requirements.

Right to Portability

Request your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Restrict Processing

Request limitation of how we process your personal information in certain circumstances.

Right to Object

Object to certain types of processing, including direct marketing and processing based on legitimate interests.

How to Submit a Data Request

Email Request

Email: info@pixelaura.eporichoy.com

Subject Line: "Data Request - [Type of Request]"

Examples:

  • "Data Request - Access My Information"
  • "Data Request - Delete My Data"
  • "Data Request - Correct My Information"
  • "Data Request - Data Portability"

Phone Request

Phone: +8801771770033

Hours: Sunday to Thursday, 9:00 AM - 6:00 PM (Bangladesh Time)

Note: Phone requests will be followed up with email confirmation

Written Request

Address: PixelAura
Dhaka, Bangladesh

Note: Include your contact information for our response

Information Required for Requests

To process your request efficiently and securely, please provide:

Required Information

  • Full Name: As provided to PixelAura
  • Email Address: Associated with your account or communications
  • Type of Request: Clearly specify what you want us to do
  • Verification Information: Additional details to confirm your identity

Optional but Helpful

  • Phone number associated with your account
  • Approximate dates of your interactions with us
  • Project names or reference numbers
  • Specific data categories you're interested in

Identity Verification

To protect your privacy and prevent unauthorized access, we must verify your identity before processing data requests.

Verification Process

  • Email Verification: We may send a verification link to your registered email
  • Security Questions: Answer questions about your account or interactions
  • Document Verification: For sensitive requests, we may require government-issued ID
  • Phone Verification: Confirmation call to your registered phone number

Verification Timeline

  • Initial verification: 1-2 business days
  • Additional verification (if needed): 2-3 business days
  • Complex cases: Up to 5 business days

Request Processing Timeline

Standard Timeline

  • Acknowledgment: Within 2 business days
  • Identity Verification: 1-5 business days
  • Request Processing: 15-30 days from verification
  • Response Delivery: Within the processing period

Extended Timeline

In complex cases, we may extend the processing time by up to 60 additional days. We will:

  • Notify you within the initial response period
  • Explain the reason for the extension
  • Provide an estimated completion date
  • Keep you updated on progress

Types of Data Requests

Access Requests

What you'll receive:

  • Copy of your personal information we hold
  • Categories of data we collect
  • Sources of your information
  • Purposes for processing your data
  • Third parties we share data with (if any)
  • Data retention periods

Correction Requests

We can correct:

  • Contact information (email, phone, address)
  • Account details and preferences
  • Project information and specifications
  • Communication preferences

Deletion Requests

What we can delete:

  • Account information and profiles
  • Communication history (subject to legal requirements)
  • Marketing preferences and data
  • Website usage data

What we may retain:

  • Financial records (for tax and accounting purposes)
  • Legal compliance data
  • Fraud prevention information
  • Completed project deliverables (as per contract terms)

Portability Requests

Available formats:

  • JSON (structured data)
  • CSV (spreadsheet format)
  • PDF (human-readable format)
  • XML (machine-readable format)

Authorized Agents

You may authorize someone to make data requests on your behalf:

Requirements for Agents

  • Written Authorization: Signed document from you authorizing the agent
  • Agent Identification: Government-issued ID of the authorized agent
  • Scope of Authority: Clear description of what the agent can request
  • Contact Information: Agent's contact details for verification

Verification Process for Agents

  • Verify the agent's identity
  • Confirm the authorization document
  • May contact you directly to confirm authorization
  • Process the request once verification is complete

Fees and Costs

Free Requests

  • First request of each type per year
  • Standard access requests
  • Simple correction requests
  • Basic deletion requests

Potential Fees

We may charge reasonable fees for:

  • Excessive or repetitive requests
  • Complex data compilation
  • Large volume data exports
  • Expedited processing (if available)

Fee Structure:

  • Administrative fee: $25-50 USD
  • Complex processing: $50-100 USD
  • Large data exports: $100-200 USD
  • We will notify you of any fees before processing

Request Limitations

When We May Decline Requests

  • Legal Obligations: When required to retain data by law
  • Legitimate Interests: For fraud prevention or security
  • Third-Party Rights: When deletion would affect others' rights
  • Technical Impossibility: When technically unfeasible
  • Excessive Requests: Manifestly unfounded or excessive requests

Partial Fulfillment

Sometimes we can only partially fulfill requests:

  • We'll explain what we can and cannot do
  • Provide reasons for any limitations
  • Offer alternative solutions when possible
  • Process the parts of the request we can fulfill

Appeals Process

If you're not satisfied with our response to your data request:

Internal Appeal

  • Email us at info@pixelaura.eporichoy.com
  • Subject: "Data Request Appeal"
  • Include your original request reference number
  • Explain your concerns with our response
  • We'll review and respond within 15 business days

External Appeals

You may also contact relevant data protection authorities:

  • EU/UK: Your local Data Protection Authority
  • California: California Attorney General's Office
  • Other States: Relevant state privacy enforcement agencies

Data Security

We protect your data throughout the request process:

Security Measures

  • Encrypted Communication: All data transfers use encryption
  • Secure Storage: Request data stored in secure systems
  • Access Controls: Limited access to authorized personnel only
  • Audit Trails: All request activities are logged and monitored

Data Delivery Security

  • Secure email with encryption
  • Password-protected files when necessary
  • Secure download links with expiration
  • Verification before data release

Record Keeping

We maintain records of data requests for compliance and improvement purposes:

What We Record

  • Request type and date
  • Verification methods used
  • Processing timeline
  • Response provided
  • Any appeals or follow-ups

Record Retention

  • Request records: 3 years
  • Verification data: 1 year
  • Appeal records: 5 years
  • Compliance reports: As required by law

Contact Information

For data requests or questions about this process:

Effective Date: January 1, 2024

Last Updated: January 1, 2024