PixelAura Refund & Cancellation Policy

Overview

We understand that circumstances can change during a design project. This policy explains your options for cancellation and refunds while protecting the work and time invested by our design team.

Project Phases and Refund Eligibility

Phase 1: Project Initiation (Before Work Begins)

Timeframe: Within 24 hours of deposit payment
Refund: 100% refund of deposit
Conditions: No design work has commenced
Process: Email cancellation request to info@pixelaura.eporichoy.com

Phase 2: Concept Development

Timeframe: After initial concepts are presented
Refund: 50% refund of total project cost
Conditions: Initial concepts delivered but no revisions completed
Deliverables: You retain rights to initial concepts presented

Phase 3: Revision Stage

Timeframe: During revision rounds
Refund: 25% refund of total project cost
Conditions: Significant design work and revisions completed
Deliverables: You receive all work completed to date

Phase 4: Final Delivery

Timeframe: After final approval and file delivery
Refund: No refund available
Reason: Project completed and final files delivered
Alternative: Additional revisions available for separate fee

Cancellation Procedures

How to Cancel

Send written cancellation request to info@pixelaura.eporichoy.com
Include your project details and reason for cancellation
We will respond within 2 business days with confirmation
Refund processing will begin after confirmation

Required Information

Full name and contact information
Project name or reference number
Date of original payment
Reason for cancellation (optional but helpful)

Refund Processing

Timeline

Approval: 2-3 business days after cancellation request
Processing: 5-7 business days for refund initiation
Bank Processing: 3-10 business days depending on your bank
Total Time: 10-20 business days for complete refund

Refund Method

Refunds will be issued to the original payment method
Credit card refunds appear as credits on your statement
Bank transfer refunds return to the originating account
Alternative methods may be arranged in special circumstances

Non-Refundable Situations

Refunds are not available in the following circumstances:

Project completed and final files delivered
Client requests beyond original project scope
Delays caused by client feedback or material provision
Change of mind after final approval
Violation of our Terms of Service or Acceptable Use Policy
Projects cancelled due to client misconduct

Partial Refunds

In certain situations, partial refunds may be considered:

Significant delays caused by PixelAura (beyond agreed timeline)
Failure to deliver promised project components
Mutual agreement to reduce project scope
Technical issues preventing project completion

Partial refunds are evaluated case-by-case and require mutual agreement.

Project Modifications vs. Cancellation

Scope Changes

Before cancelling, consider if your needs can be met by:

Reducing project scope to fit budget
Extending timeline to accommodate changes
Pausing project for future completion
Converting to a different service offering

Project Pause Option

Projects can be paused for up to 6 months
No additional fees for pausing
Work resumes where it left off
Original pricing and terms remain valid

Dispute Resolution

If you disagree with our refund decision:

Contact us directly to discuss your concerns
Provide additional context or documentation
We will review your case within 5 business days
Final decisions will be communicated in writing

Force Majeure

In cases of force majeure (natural disasters, pandemics, etc.) that prevent project completion:

Projects may be paused without penalty
Refunds calculated based on work completed
Alternative arrangements will be discussed
Client and PixelAura will work together on fair resolution

Contact for Cancellations

For all cancellation and refund requests:

Email: info@pixelaura.eporichoy.com
Subject Line: "Project Cancellation Request"
Phone: +8801771770033
Address: Dhaka, Bangladesh